We're here to help
For questions, feedback, bug reports, or account issues, email us at:
Please include your display name and a description of the issue so we can help you faster.
How do I recover my account?
Pop Ludo uses Google Sign-In. Sign in with the same Google account you used originally and your progress will be restored automatically.
I made a purchase but didn't receive my coins.
Purchases are verified with Google Play or the App Store. If your coins didn't arrive, try restarting the app — pending purchases are automatically recovered on launch. If the issue persists, email us with your purchase receipt.
How do I delete my account?
Go to Profile → Settings → Delete Account. This permanently removes all your data. You can also visit popludo.app/account/delete for instructions.
I found a bug. How do I report it?
Email us at support@popludo.app with a description of what happened, your device model, and OS version. Screenshots are very helpful.
Is the dice fair?
Yes. The dice uses a server-side random number generator. Every number from 1 to 6 has an equal probability. You can check your personal dice statistics in your profile.